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General FAQs

WHAT TYPE OF PAYMENTS ARE ACCEPTED?

We accept Wall to Wall Wine and Spirits gift cards and the following credit cards: Visa, Mastercard, American Express and Discover.

DO I NEED TO CREATE AN ACCOUNT?

By creating an account, you’ll be able to earn points when you shop in store on all your purchases.

HOW DO I UPDATE MY ACCOUNT INFORMATION? 

To update your account information please visit the Rewards page.

DO YOU OFFER IN STORE PICKUP? 

Browse our inventory and call your nearest location to place a pickup order. 

WHAT IF I CANNOT FIND AN ITEM I AM LOOKING FOR?

Product selection and availability differ by store. If you need help finding something, please reach out to your local Wall to Wall Wine and Spirits store. You can find the closest store on the Store Locator page.

DO YOU OFFER ANY DISCOUNTS?

By joining our email list, you can stay up to date on all of the discounts offered at your local Wall to Wall Wine and Spirits. Join the Wall to Wall Rewards program and earn points that can be redeemed for rewards.

DO YOU HAVE ANY EVENTS HAPPENING? 

Visit our Events page to stay up to date with all future events at your store. 

WHAT IS YOUR RETURN POLICY?

Return policies differ by stores or by state. Please contact your local store for details.

HOW DO I CHECK MY GIFT CARD BALANCE? 

You can check your balance here.

HOW DO I PURCHASE A GIFT CARD?

Gift cards are available for purchase in store only.

Rewards FAQs

WHAT IS WALL TO WALL REWARDS?

Wall to Wall Rewards is a rewards program to thank customers for purchasing from Wall to Wall Wine and Spirits. Customers collect points on eligible purchases and can earn rewards.

HOW MUCH DOES IT COST TO JOIN WALL TO WALL REWARDS?

Signing up is free.

HOW DO I JOIN WALL TO WALL REWARDS?

You can join at any participating store by entering your phone number at the time of purchase or by signing up online. There is no physical rewards card.

HOW DO I EARN REWARDS?

As a member of Wall to Wall Rewards, you’ll earn points on eligible purchases when you provide your phone number at checkout. Some exclusions apply.

HOW MANY POINTS WILL I RECEIVE FOR MY PURCHASE?

As a Wall to Wall Rewards member, you’ll receive 2 points per dollar spent on eligible purchases. Check in on the promotions page for special Loyalty Days offers.

WHICH ITEMS ARE EXCLUDED FROM EARNING POINTS? 

There are a limited number of items that are not eligible for earning points, including bottle deposits, taxes, keg and tap deposits, and the purchase of gift cards.

HOW DO I EARN A REWARD?

You’ll receive a $5 Reward for every 1,000 points you earn in store or online.

DO MY POINTS EXPIRE? 

Rewards points expire at the end of the month 12 months after the date in which they are earned.

HOW WILL I RECEIVE MY REWARDS?

Rewards will be sent to you via text message, and will be available when you check out in store or log in to your account online.

WHAT PRODUCTS CAN I REDEEM MY REWARDS ON?

You can redeem your Reward on almost anything in the store. The following items are excluded: purchases of a gift card, bottle deposits, keg and tap deposits and taxes. Additional restrictions may apply; see store for details.

CAN I COMBINE MY REWARDS WITH OTHER COUPONS? 

Yes! Rewards can be combined and stacked on top of other discounts. Some exclusions apply.

CAN I USE A PART OF MY REWARDS?

No, Rewards must be used in their entirety on a single purchase.

WHAT IF I LOST MY REWARD?

If you cannot find the code for your reward, we can look it up for you at the register when you make a purchase.

HOW DO I UPDATE MY NOTIFICATION PREFERENCES?

To update your information log in to your account here.

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